Leave a Lasting Impression in Customer Service
Leaving a lasting impression might be one of the easiest and most important ways to ensure customer loyalty. This week’s story discusses the how and the why behind the concept and what a difference it can make for your company. The effort is minimal and the benefits are great. As you will learn in this […]
Reduce Bias and Discrimination Using Assessments
When we hear “bias” and “discrimination,” most of us associate those as words with negative connotation – unjust, prejudice, unfair, and unreasoned. However, by definition, bias can be either good or bad and discrimination is simply a kind of discernment. It is the act of how these are applied that determines their positive or negative […]
